Frequently Asked Questions
Everything you need to know about pure hydration for your home.
What types of filtration systems do Brio Water coolers use?
Our premium coolers utilize multi-stage filtration processes, including sediment filters, granular activated carbon, and advanced Reverse Osmosis (RO) membranes to ensure the highest purity.
How often should I replace my Brio water filters?
For optimal performance and water quality, we recommend replacing your filters every 6 to 9 months, depending on your local water quality and usage volume.
Does Brio Water offer free shipping on residential orders?
Yes, we offer free standard shipping on all water cooler dispensers and filtration system orders within the contiguous United States.
What is your return policy if I am not satisfied?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return the unit in its original packaging for a full refund.
Are Brio Water dispensers compatible with both 3-gallon and 5-gallon bottles?
Most of our top-loading and bottom-loading bottled coolers are designed to be universally compatible with both standard 3-gallon and 5-gallon water jugs.
Do your products come with a manufacturer warranty?
Every Brio Water product is backed by a 1-year limited manufacturer warranty covering defects in materials and workmanship under normal home use.