Returns & Exchanges
At Brio Water, we stand behind the quality of our hydration solutions and offer a 30-day satisfaction guarantee on all products. If you are not completely satisfied with your purchase, we will gladly assist you with a return or exchange to ensure you have the perfect water system for your home.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, including all filters, accessories, and manuals, ensuring the RMA number is clearly marked on the outside of the box.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location; we recommend obtaining a tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing